The Press Fixes Comcast’s Problems→


By now you probably know the drill: Comcast will do something incredibly stupid, and a customer that has been struggling to get the company to fix it for a year (or longer) will have absolutely no luck getting the issue resolved. They’ll subsequently contact the media out of frustration and (especially if the screw up goes viral) Comcast will finally resolve the problem — usually within a day.

It really is a disturbingly frequent news cycle, enough that the last few times I had to call Comcast before we moved,1 I recorded the calls, just in case.

  1. And, finally, finally, were out of one of Comcast’s ‘monopoly zones’ and could switch to a different telecom.